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Holiday info and booking conditions

Arrival and departure
The room is available to you from 2 p.m. on the day of arrival until 10.30 a.m. on the day of departure. Please inform us in good time in case of arrival after 7 p.m. Late check-out only by prior arrangement and at extra charge.
Cancellation Conditions

Special cancellation conditions - Covid19
The Terzer carefree package

Due to special circumstances, our special cancellation conditions are valid until the end of 2023. Thus, you can book your holiday without worries. In the event of a cancellation (or change of booking) due to COVID19, this is possible free of charge up to 7 days before your planned arrival.
The general cancellation conditions are thus deemed to be superseded by those stated above.

Cancellation policy
In case of cancellation

  • up to 31 days prior to scheduled arrival, there are no cancellation charges
  • 30 to 15 days prior to arrival, we charge 40% of the value of the booked holiday
  • 14 to 8 days prior to arrival, we charge 60% of the value of the booked holiday
  • 7 to 2 days prior to scheduled arrival, we charge 70% of the value of the booked holiday
  • 1 day prior to scheduled arrival, we charge 100% of the value of the booked holiday
  • in case of late arrival, early departure, or no-show, we charge 100% of the unused amount.

Cancellations cause us considerable inconvenience. We count on your understanding.

Children's rates

Children sleeping in the extra bed or sofa bed in their parents' room with 2 full-rate guests are entitled to particularly favourable rates:

  • 0 - 2.99 years: 100% discount without cot (€ 12.00 with cot)
  • 3 - 5.99 years: 70% discount
  • 6 - 9.99 years: 60% discount
  • 10 - 13.99 years: 40% discount
  • from 14 years: 20% discount

If you book at least 7 overnight stays, we reserve a 60% discount for children up to 13 years of age!

Family Weeks from 05 June to 15 July 2023
Your child (up to 14 years) can stay in a double room on an additional bed during stays of at least 7 days for free.
(Valid for weekly bookings with 2 fully paying adults)

 

Deposit

Reservations are only valid and binding following written confirmation and the required bank transfer as a deposit. The deposit can be paid to our bank account or conveniently online using Virtual Pos.

Our bank details
Gasthof Hotel Terzer
Raiffeisenkasse Salurno – Branch Kurtatsch
IBAN: IT 64 N 08220 58330 000302200392
BIC – Swift: RZSBIT21231
Subject: Indicate reservation number


Desired rooms and tables
We will gladly take your preferences for specific rooms and tables into consideration if possible and subject to availability; however, we cannot promise you anything. We can only promise you a specific room (e.g. theme room) in the case of a weekly stay with arrival on a Saturday or Sunday.
Dogs
Our hotel has 2 rooms in which dogs are allowed. The daily rate is €10.00 (without food). Please bring a basket with you. Please note that we only accept small dogs and that they are not allowed in the restaurant and on the roof terrace. We count on your understanding.
Please note: On public transport and ski lifts, dogs must wear a muzzle.
Flexible rates, perfect for early birds
Our rates are based on the room category and the occupancy situation at the time of consultation. In the event of few vacant rooms, rates increase. Conversely, in the case of many vacant rooms, rates are more advantageous. Thanks to this flexible rate model, we reward early bookers. So now it is time for you to book!
Half-board
The surcharge for the half-board menu is €30.00 per person and day.
You can also choose your à la carte menu and eat in our restaurant-pizzeria.
On-site payment methods
We accept cash, credit cards and EC cards (except American Express).
Parking and underground garage
You can park your car and motorbike free of charge in our private underground garage (max. 9 spaces) or in the car park opposite (collect your chip card at reception).
Recommendation among friends
We are sure you have friends and acquaintances you would like to talk about your holiday at the Hotel Terzer!
And here is our thank you!
For every new verified reservation of at least one week following your recommendation, we will be happy to thank you with a voucher worth €30.00 (redeemable at Hotel Terzer)
Single room surcharge
In case of occupancy of a double room for single use, we charge a surcharge of €15.00 to 30.00 depending on the type of room.
Smart savings
For all bookings of at least 7 nights fixed at least 3 months in advance, we reserve a 2% early booking discount + 2% discount when paying in cash!
Smoking ban
Smoking is prohibited in our rooms. You can smoke in the garden or on the balcony.
Special offers
Special offers cannot be combined with other ongoing offers.
Shuttle
We stand for green mobility, so we will gladly pick you up from the Ora train station free of charge, while we charge €25.00 for the transfer from the Bolzano train station. Alternatively, we recommend the Südtirol Transfer shuttle service, which takes you directly to us from all train and bus stations.
Tourist tax
The indicated rates are per day and per person, including breakfast. The tourist tax of €1.50 per day for guests from 14 years of age is not included.
Wishes and needs
Let us know your preferences on pillows, blankets and the like as soon as you arrive so that we can promptly create your holiday nest for you as you wish.